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Travel Policy

Please read..

Please take the time to read and understand the conditions of booking set out below prior to booking the Holy Land tour with Finddel Travel Africa. We strongly recommend that you understand the itinerary, style and physical demands of the trip you are undertaking.

  1. Our contract

By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice or itinerary.

  1. Validity

Dates and itineraries are valid per the travel package date.

  1. Deposit requirement

You are required to pay a non-refundable deposit of $100 per person per trip for your booking to be confirmed. If your booking is made within 60 days before the departure date then the full amount is payable at the time of booking.  Please note that different payment plans and deposits amounts are required for selected trips.

  1. Acceptance of booking and final payments

A contract will exist between us from the date we issue the confirmation receipt of your first payment via mail or if you book within 60 days of departure the contract will exist when we accept your payment. 

Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 56 days before the departure date.  Please note that full payment is required earlier for Polar and Adventure Cruising bookings. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.

  1. Your details

In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details vary by trip; they include but are not limited to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements.

  1. Cancellation by the traveler

If you cancel some or all portions of your booking, cancellation fees will apply.  A cancellation will only be effective when we receive written confirmation of the cancellation.  If you cancel a trip:

  • 180 days or more prior to departure, we will retain 40% of deposit;
  • Between 60 and 90 days prior to departure, we will retain the deposit or 70% of the total booking cost, and
  • 60 days or less prior to departure, we will retain 100% paid by you in connection with the booking.

If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.  If you fail to join a tour on departure day, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees.

  1. Cancellation by us

We may cancel a trip at any time up to 60 days before departure.  We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events that is not viable for us to us to operate the planned itinerary.

If we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a full refund.  In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs.  We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations and travel insurance excess or non-refundable flights.  

  1. Age & Health requirements

Minimum Age: For the majority of our trips the minimum age is 15 at the time of travel.  All travelers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian.  The legal guardian or their designee will be responsible for the traveler under the age of 18’s day to day care. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority.

Please note we cannot guarantee triple or adjoining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis.

Maximum Age: For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation.    

We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements and recommendations for your destination.

  1. Passport and visas

You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries which you will visit during your trip. Your passport must be valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip.  We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.

  1. Travel insurance

Travel insurance is mandatory for all our travelers and should be taken out at the time of booking.  Your travel insurance must provide cover against personal accident, death, medical expenses. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects.  You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it.

  1. Flexibility

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

  1. Change of itinerary

While we endeavor to operate all trips as described we reserve the right to change the trip itinerary.

Before departure:  If we make a major change we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered.

After departure:  We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.   In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.

  1. Authority on tour

Our group trips are run by a group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any traveler or staff member participating in the trip. If you fail to comply with a decision made by a group leader, or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund.  We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.  

  1. Acceptance of risk

You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes may present dangers and physical challenges greater than those present in our daily lives. We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However it is also your own responsibility to acquaint yourself with all relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.

  1. Limitation of liability

We contract with a network of companies, government agencies and individuals to assist in the running of all our trips as agent for these third parties.  We are not responsible for the acts and omissions of these third parties.

  1. Optional activities

Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.

  1. Claims & complaints

If you have a complaint about your trip please inform any Finddel Travel Expert at the time in order that we can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour. Or visit our office.

  1. Applicable law

The laws of Ghana govern these Booking Conditions to the fullest extent allowable.  Any disputes in connection with a trip or these Booking Conditions must be initiated in the High court’s of Ghana.